Privacy Policy & Terms of Service

2.1 Information We Collect

We collect only the information necessary to operate the service:

2.2 How We Use Content

We use Content solely to:

• Provide, operate, and maintain the service
• Perform AI-assisted engineering analysis
• Enforce usage limits and prevent abuse
• Diagnose errors and improve reliability
• Comply with legal obligations

Traceformer does not use Customer Content, Outputs, or Derived Data to train AI models, nor allow third-party providers to do so, unless you explicitly opt in.

2.3 AI Model Providers & Data Handling

To generate Outputs, relevant portions of Content may be transmitted to trusted AI model providers acting as subprocessors.

• All AI providers process Content only to return responses
• No advertising use
• No model training
• Zero-retention or equivalent contractual safeguards are required

Derived Data (such as embeddings or parsed text):

• Is used only to provide features within your account
• Is never shared across customers
• Is never used to train models

2.4 Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect Content.

No system is perfectly secure, but we take appropriate steps to reduce risk and limit access to authorized systems and providers only.

2.5 Data Retention & Deletion

You may:

• Delete uploaded files
• Delete chats
• Close your account

When you delete a chat or file, we delete:

• Associated uploads
• Parsed text
• Summaries
• Embeddings
• Derived artifacts tied to that content

Residual metadata or encrypted backups may persist for a limited period for security, billing, or compliance purposes.

We retain billing and usage metadata as required by law.

2.6 Your Rights

You may request access to, correction of, or deletion of personal data as required under applicable law, including California privacy laws.

Contact: dev@traceformer.io

3.1 Service Description

Traceformer.io provides AI-assisted analysis of engineering files. Outputs are provided on an "as-is" and "as-available" basis and do not replace professional engineering judgment.

3.2 Ownership & Licenses

• You retain full ownership of your Customer Content
• You own all Outputs generated from your Content
• Traceformer retains ownership only of the service, software, and underlying infrastructure

You grant Traceformer a limited, non-exclusive license to store, process, and generate Outputs from your Content solely to provide the service.

3.3 Acceptable Use

You agree not to:

• Upload content you do not have rights to use
• Upload restricted, classified, or export-controlled data
• Circumvent usage limits or security controls
• Interfere with service integrity
• Use the service to train or develop competing models

We may suspend access for violations of this section.

3.4 AI Limitations

You acknowledge that:

• AI-generated Outputs may be inaccurate or incomplete
• Traceformer does not guarantee electrical correctness
• Outputs must be independently reviewed before fabrication or deployment

3.5 Usage Limits & Billing

Plans may include limits on tokens, files, usage, or spend. We may throttle or restrict usage to enforce limits or protect system stability.

Subscriptions renew automatically unless canceled. Refunds are discretionary unless required by law.

3.6 Confidentiality & Risk Acknowledgement

You should not upload confidential, export-controlled, or sensitive material unless you accept the associated risks inherent in cloud-based processing.

3.7 Suspension & Termination

We may suspend or terminate access for:

• Violations of these Terms
• Excessive or abusive usage
• Legal or infrastructure constraints

Upon termination, access to Content may be removed, subject to retention requirements described above.

3.8 Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

3.9 Limitation of Liability

To the fullest extent permitted by law:

• Traceformer is not liable for indirect or consequential damages
• Total liability is capped at fees paid in the prior 12 months

3.10 Governing Law

These Terms are governed by the laws of the State of California.